Returns & Exchanges

 

For international orders

Unfortunately, due to Ukrainian customs regulations and the current circumstances, we are unable to accept international returns at this time.

 

For Ukraine

At SYNO Studio, we strive to ensure every purchase brings you complete satisfaction. However, if an item does not meet your expectations in terms of fit, style, color, or size, you may request an exchange or return in accordance with our policy.

Exchange and return of goods of proper quality

Items can be exchanged or returned within 14 calendar days from the date of purchase, provided that the receipt is available, the item remains in its original condition, and all tags and original packaging are intact.

Exchange of goods with defects

If a defect is discovered, you may exchange the item for an identical one (if available) or choose another product of equivalent value.

Shipping costs

All shipping costs related to the exchange or return of goods of proper quality are the responsibility of the customer.

Refunds

Refunds are processed within 3–7 banking days after the return is received and your request has been approved by our store (processing time may vary depending on your card-issuing bank).

 

Important

The following items are non-returnable and non-exchangeable:

  • Items that have been used.

  • Items that have been washed or dry cleaned.

  • Items without original tags and labels.

  • Items used for photo or video shoots.

  • Items without a purchase receipt.

  • Items made to individual specifications.

  • Items delivered outside of Ukraine (international orders).

 

How to request an exchange or return

  1. Download and complete the return/exchange request form.
       → [Download the form]

  2. Send the completed form to hello@synostudio.com. Please write “Exchange/Return for order №[order number]” in the email subject line.

  3. Wait for confirmation from our manager within 24 hours.

  4. Prepare the item for shipping: ensure all tags and original packaging are intact, and include the purchase receipt.

  5. Ship the item to the address below.

 

Return address

For small parcels (locker delivery):
Locker No. 45684, Vasylkiv, Reitarska St., 19A
Recipient: Nazarenko Anna
Phone: +380508481555

For larger parcels:
Nova Poshta, Vasylkiv, Branch No. 2, Mykola Hohol St., 5
Recipient: Nazarenko Anna
Phone: +380508481555

 

Please note: The store reserves the right to refuse an exchange or return if the conditions outlined above are not met.